：我们与用户耐心沟通，了解用户的实际需求，为用户提供最佳的优化设计方案。 Optimal design : We communicate patiently with users, understand their actual needs, and provide users with the best optimized design.
：我们保证为用户提供至少10年的零配件服务，避免因为设备部件的老化而造成设备闲置。 Long-term guarantee of spare parts : We guarantee to provide users with spare parts services for at least 10 years to avoid equipment idle due to aging of equipment parts.
：我们充分考虑到用户在企业发展过程中的产能、节能等新的需求，我们为您提供新的改造方案，节约您的资金。 Equipment upgrade : We fully consider the new needs of customers in the process of enterprise development, such as productivity, energy saving, etc. We provide you with new transformation solutions to save your money.
：设备交付时，我们为您的员工提供全面的设备使用、维护、简易维修的培训服务，并提供书面文档避免员工流动造成设备停工。 Operation training service : When the equipment is delivered, we provide your employees with comprehensive training services on equipment use, maintenance, and simple repairs, and provide written documents to avoid employee shutdowns caused by equipment movement.
：我们拥有完善的物料试验中心，欢迎新老用户提供各种物料现场试料。 Incoming material testing service : We have a complete material testing center. Welcome new and old customers to provide on-site testing of various materials.
Sony service process:
1. Before sale:
Establish files, get in touch with customers, introduce the factory's technology and equipment, understand the needs of users, recommend corresponding equipment, implement sample preparation and related technical preparations, and improve technical parameters.
2. On sale:
Provide users with relevant drawings and technical information, coordinate the installation and construction of user equipment, and inform users of the production speed and production quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sales:
① Send personnel to the user to guide the installation and be responsible for commissioning until delivery.
② Responsible for the operation and maintenance of user related personnel.
③ Provide long-term high-quality and good prices for spare parts.
④ The warranty period of the equipment is one year, and the equipment is damaged due to the quality of the equipment within one year after acceptance. It is responsible for free maintenance. If the malfunction is caused by improper operation, the cost of the service is charged and the 48-hour service is performed. The user's question must be answered within 24 hours. If it cannot be resolved over the phone, the user will be rushed to the site to solve the problem within the next 24 hours.
4. Basic service flow chart